When someone finally says “I can’t deal with this garage/estate/basement anymore,” Michael Kane is often the first call. In this episode of *Connections That Matter*, Andrew sits down with Michael, owner of Rubbish Works of Northern Colorado, to talk about what really happens behind the scenes of “junk removal” — and how he’s built a five-star, relationship-driven business in a competitive market.
Michael shares how compassion, professionalism, and follow-through turned a new franchise into a Best of NOCO winner with nearly 150 Google reviews in under a year. From hoarder-level cleanouts to last-minute commercial jobs where other vendors bailed, his story is all about showing up, doing what you say you’ll do, and asking for the review.
✨ In this episode, we talk about:
✨ What “full-service junk removal” really looks like for homes, estates, and businesses
✨ How Michael puts anxious or embarrassed clients at ease in tough situations
✨ The simple review strategy that helped Rubbish Works explode on Google
✨ Why networking has been crucial to growing a new service business in Northern Colorado
✨ What it’s really like competing with long-established national franchises
✨ How Michael thinks about persistence, market share, and adding a second truck and crew
💡 Why You Should Listen
If you’re a service-based business owner, this episode is a playbook in how to launch in a crowded space, earn trust quickly, and turn happy customers into vocal fans. If you’re a realtor, property manager, or homeowner staring down an overwhelming cleanout, you’ll also get a clear picture of what a good junk removal partner can actually do for you — beyond “just hauling stuff away.”
